The questions we actually get.

With a 30-minute call, no slide deck. You tell us what's actually broken. We follow up with a written one-pager: what we'd fix in the first 30 days, what we'd leave as is, and what it would cost. If it's a fit, we move forward. If it isn't, you keep the assessment.

Both happen. Some clients hand us everything. Others have an internal person or team who's stretched thin, and we take the 2am alerts, the patching, the security, and the help desk volume off their plate so they can focus on the business-specific work only they can do. We'll be honest in the first conversation about which model fits.

Most environments are fully onboarded in two to four weeks, depending on size and how much documentation exists. The first 30 days are mostly listening: mapping what you have, finding the quiet failures (backups that stopped running, certificates about to expire), and stabilizing before we change anything.

We work best with established businesses, roughly 10 to 250 staff, that depend on their technology and are tired of surprises. If you're much smaller or much larger, we'll tell you plainly whether we're the right call or point you somewhere better.

You pay a predictable monthly rate based on the size of your environment, typically per user and per device, that covers the day-to-day: monitoring, help desk, patching, security tooling, and routine work. No hourly meter running every time someone calls. Predictable billing is the point.

Day-to-day management and support are included. Things outside the steady state, a major migration, a new office build-out, a hardware refresh, a compliance project, are scoped and quoted separately so you can see exactly what you're paying for. We'd rather quote a project than bury it in a vague monthly number.

We use clear terms, not traps. We earn the relationship every month, the average client has stayed with us for six years or more, and that's because the work holds up, not because the paperwork makes leaving painful. We'll walk you through the exact term before you sign anything.

The support portal is the fastest path for almost everything: it routes your request straight to the right engineer with the context attached. The phone is there for genuine outages and emergencies. The full breakdown of channels is on the Support page.

Critical-systems monitoring and emergency response run 24/7, with automated alerting and failover, so most problems are handled before you notice them. The help desk staffs standard business hours for day-to-day requests, with on-call coverage for anything that can't wait.

Yes. When you call, you reach our own people in the United States, the same team that knows your environment, not an overnight offshore desk reading from a script. No handoffs across time zones to a team that's never seen your network.

Yes. We implement and operate the controls underneath the major frameworks, HIPAA, PCI DSS, SOC 2, the NIST families, ISO 27001, CMMC, and CIS Controls v8, and hand the evidence to whoever audits or certifies you. We're not the auditor, and we don't pretend to be. The framework-by-framework detail is on the Compliance overview.

In the United States, handled by our U.S. team, with access kept to least privilege and admin activity logged. How we run our own shop, and the vendors we rely on, are laid out on the Trust Center.

Yes, and we can share a certificate on request. The same controls that satisfy your auditors are usually what your own cyber insurance carrier wants to see at renewal, and we help you put those in place and document them.

It's yours. If you ever move on, we hand over documentation, credentials, and a clean transition to whoever's next. We'd rather you stay because the work is good than because leaving is a nightmare.

No. We don't hold infrastructure hostage, hoard passwords, or build deliberate lock-in. A relationship that only survives because the exit is painful isn't one we want.