Support

We're here. What's broken?

First, let's get you to the right place.

Are you a current Movalo client?

Support is for existing clients. Pick one and we'll take you to the right place.

Yes, I'm a clientTake me to support: the portal, a callback, and the emergency line. No, not yetI have a sales question or want to become a client.

Pick the one that fits the urgency.

Tickets filed through the portal land with your assigned engineer. Phone calls go through the queue first.

★ Emergency · 24/7

Outage or active incident.

For ransomware, network down, phones down, or anything that's stopping work right now. Day or night, weekend or holiday.

Recommended · pages the on-call engineer instantly

Report Emergency →

The on-call engineer is paged the moment you submit, with your callback number and a description of what's failing already in front of them. No IVR, no repeating yourself.

Prefer to call? 904-639-0003, option 2.

Standard support · Mon–Fri 8a–5p ET

Day-to-day help.

Password resets, software issues, slow Wi-Fi, new-hire setup, Microsoft 365 questions, the usual.

Recommended · routes straight to your assigned engineer

Open the support portal →

About 10 seconds to file. Your ticket skips the queue and goes to the engineer who already knows your environment.

Locked out, or portal down?

Send us a message → Call 904-639-0003 →

What to expect.

When you file through the portal, your ticket lands with your assigned engineer and gets a first response within 30 minutes during business hours. The person picking it up already knows your environment, your office, and which printer in suite 301 has been a problem for years.

For emergencies on the phone, the on-call engineer joins a bridge within 5 minutes and stays on until the incident is contained. We don't escalate by reading you a runbook, we escalate by getting on a screen-share.

If we have to wake someone up, we wake someone up. The point of this practice is that you shouldn't be the one on call.

Let's talk.

This page is for existing clients. If you're interested in working with Movalo, or you have a sales question, the contact form is the right door. Tell us what's going on and we'll be in touch within one business day.

Go to the contact form →