Phishing simulations, quarterly micro-modules, and reporting that goes to the board. Built so your people actually remember it, not just click through.
The annual hour-long compliance video does not change behavior. Everyone clicks through it, half of them in another tab, and the lesson is gone by lunch. What actually moves the needle is little and often: a five-minute drill every month, a realistic test now and then, and a kind correction the moment someone slips. We build the program around how people actually learn, then report the numbers in a form your leadership and your auditors both understand.
Monthly test campaigns calibrated to your industry and your real threats. Realistic enough to teach a genuine lesson, but not so cruel that finance has a meltdown over a fake bonus email. The goal is practice, not a trap.
Five-minute trainings on one specific behavior at a time. Wire fraud this quarter, password reuse the next, lookalike domains after that. One idea sticks far better than ten crammed into a single mandatory hour nobody remembers.
When someone clicks a simulated phish, they get the lesson on the spot, not next quarter. No shame and no manager email, just a 90-second walkthrough of the three tells they missed, while the moment is fresh and the lesson lands.
A report button in Outlook and Gmail so spotting a phish turns into a useful signal instead of a forward to a coworker. Real reports feed straight to analysis, and the habit of reporting is the behavior we most want to build. Pairs with email security.
The riskiest week for any employee is their first one, when they don't yet know who's who or what's normal. New staff get a focused onboarding module so they aren't learning your security culture by accidentally falling for something.
Click rate, report rate, and repeat-offender trends over time, in a clean summary leadership can hand to the audit committee or the cyber-insurance carrier. The evidence that the program exists and is working, not just that a box was ticked.
Every awareness program tracks click rate, and click rate is the wrong headline number. It's downstream, it's noisy, and it tempts people to hide their mistakes. What actually predicts whether you survive a real campaign is the report rate: when ten people get the same phish, how many of them flag it fast enough that the attacker never gets a foothold? That number is trainable, it's the one that matters operationally, and it climbs faster than most leaders expect once the program is built around it instead of around punishment.
So we pair the simulations with a soft-touch coaching moment when someone falls for one, and a small, genuine acknowledgement when someone reports a real attack. People remember being praised far longer than they remember being scolded, and a workforce that feels safe reporting a possible mistake will report the real thing too. A culture where the receptionist forwards a suspicious wire request without worrying she'll look foolish is worth more than any filter, because she is watching a part of the attack surface no tool can see.
None of this works as a one-time event. Attacks evolve, people forget, and new staff arrive with no context, so the program runs continuously on a calendar rather than as an annual scramble before the audit. The training is the human layer of a defense that also includes email security for the filters and MFA for the moment a click slips through anyway.
Awareness training fails when it's a once-a-year compliance task. We run it as a steady rhythm, so the behavior keeps improving and the reporting keeps proving it.
A first simulation, with no warning and no blame, to see where you actually stand. The opening click rate and report rate become the line everything afterward is measured against.
Monthly simulations and quarterly five-minute modules, each on one specific behavior. Whoever clicks gets coaching in the moment, and new hires get an onboarding module in their first week.
We acknowledge the people who report real threats and quietly target extra practice at the small group who need it, so reporting becomes the norm rather than the exception.
Click rate, report rate, and repeat-offender trends go to leadership in a clean summary, the same evidence your auditor and insurer want, showing the program exists and the numbers are moving.
Security awareness training fits any Jacksonville or Southeast organization where a single employee's click could cost real money, which is essentially all of them. The fit is sharpest for businesses with finance staff who move money, regulated firms that must document annual training for HIPAA, PCI DSS, or similar frameworks, and any company whose cyber-insurance renewal now asks whether employees are tested and trained. If your current "program" is one mandatory video a year that nobody remembers, this replaces it with something that actually changes behavior and produces the evidence to prove it. It's the human layer that completes the technical controls, working alongside email security and feeding the broader cybersecurity program with reports your filters would otherwise miss.
Yes, when it's done as a steady program rather than a yearly video. The measurable result is a higher report rate and a lower click rate over time, which means real attacks get flagged before they spread. Human error is involved in most breaches, so training the humans is one of the highest-return controls available, and the data shows it working within a few months.
Not the way we run them. Simulations are calibrated to teach, not to humiliate, and we avoid cruel lures like fake bonuses or layoff notices. Anyone who clicks gets private, no-blame coaching, not a manager email. A program built on fear makes people hide mistakes; one built on practice and praise makes them report the real thing.
Very little, by design. Modules run about five minutes and arrive quarterly, and the in-the-moment coaching after a simulated click is around 90 seconds. The whole philosophy is little and often instead of one painful annual hour. Short, frequent practice changes behavior; a long once-a-year session mostly just gets clicked through.
It does. Frameworks like HIPAA and PCI DSS expect documented, recurring security training, and insurers increasingly ask whether staff are tested and trained. We track click rate, report rate, completion, and repeat offenders, and produce a clean summary you can hand to an auditor or attach to an insurance questionnaire as evidence the program is real and running.
The most important thing is that they tell someone fast, which is exactly the reporting habit the program builds. If credentials were entered, we reset the password and revoke active sessions right away; our detection and response team handles containment. The employee gets coaching, not blame, because punishing honesty just teaches the next person to stay quiet.
Tell us how many seats you have and we'll come back with a 90-day pilot plan and a sample of the simulations we'd send first.
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